FAQs

I can't find the book I'm looking for

All of the books on our shelves have been carefully picked for your enjoyment.

If there is a book that you would love then please email us with the details and we will check it out and let you know when it's available on the website to purchase.

How do pre-orders work?

What is a pre order?

A pre-order is the ability to purchase and item before it’s
been released on the general market. Essentially you're buying an out of stock item. Book release dates are often announced months ahead of them being available in the shops, which allows you to purchase the book ready for it’s release day.

Placing a pre order

Pre orders are placed and paid for in the same way as normal orders. The only difference is when you receive your delivery. As the books are not available at the time of ordering your order will not be processed in line with our deliveries policy. You order will be safely held until the books release date, and dispatched to you on or after that that date (depending on the legal embargoes for each book).

Can I cancel a pre order?

Yes, you can change or cancel your order within ‘My Account’ providing the order has not been fulfilled. If you have any problems, you can always email us and we will assist you with the changes needed.

What happens on delivery day?

They will be delivered to the address on our order. The chances are you will have forgotten all about the wonderful books waiting to be dispatched to you on release day, but we all know book mail is the best mail. And surprise book mail is even better!

Where do you deliver?

We currently only deliver to UK

How much is delivery?

Once your order is ready for dispatch it will be sent via Royal Mail or Parcelforce 48hr tracked service.

Standard 48hr Tracked — £2.99

When will I receive my order?

We strive to get orders out to you as soon as possible.

Because many of the books we offer are sourced specifically to fulfil your order, rather than being held in stock, some orders may take a little longer to dispatch.

Most orders are dispatched within 2 working days. However, some titles need to be specially sourced or produced by our suppliers and can take approximately 2–4 weeks before they are ready for dispatch.

To keep your order together, all items will be dispatched in one delivery once every title is ready. This means that if your order contains a book that requires additional sourcing time, or is a Pre Order, the entire order will be dispatched once all the books are available.

If your order requires a little extra time, we’ll keep you fully updated. If an item becomes unavailable from our supplier, we’ll contact you and refund the affected item to your original payment method.

Full delivery policy can be found here

My order hasn't arrived. Can you help?

Of course! We will do everything we can to help track down your order.

Please email us with your name, order address, and order number and we will look into this for you.

What happens if my order is lost/stolen?

No problem! Please email us with your name, order address and order number and we will try to find your parcel.

If it cannot be found we will replace or refund the order for you!

Can I change my delivery address after ordering?

Unfortunately not. For insurance purposes we have to dispatch orders to the address on the order.

If you realise you have made a mistake you will need to cancel the order and resubmit it correctly.

Please note that orders are cancelled manually and an email request will need to be sent to us before 1pm on the day of ordering (or 1pm the day after
if ordering overnight). Cancelling after this time is not possible.

Please see the 'Can I cancel my order' FAQ for more information.

Can I cancel or edit my order?

Yes order can be cancelled anytime before it has been dispatched. Once dispatched we are unable to cancel the order as it will be with the delivery company.

Please either cancel through your orders page on your account or email us here:

anovelplacebookshop@gmail.com

providing your order number so we can find your details.