Terms and Conditions

Last updated: 26 August 2026

Welcome to A Novel Place Bookshop.

These Terms and Conditions apply to your use of the A Novel Place Bookshop website and to purchases made through our online store.

By using our website or placing an order with us, you agree to these Terms and Conditions. Please read them carefully before using our website or placing an order.

Our website is operated by A Novel Place Bookshop and is hosted on Shopify, which provides the technology and infrastructure that enables us to operate our online store.

1. About A Novel Place Bookshop

A Novel Place Bookshop is an online bookshop specialising in science fiction and fantasy books.

Throughout these Terms and Conditions, the terms we, us and our refer to A Novel Place Bookshop.

The terms you and your refer to the person using our website or purchasing products from us.

2. Using our website

You agree to use our website only for lawful purposes.

You must not:

• Use our website in a way that breaks any applicable law or regulation

• Attempt to gain unauthorised access to our website, systems or accounts

• Introduce viruses, malware or other harmful material

• Interfere with the operation or security of our website

• Use automated systems to scrape, copy or collect information from our website without our permission

• Use our website to engage in fraudulent or misleading activity

• Attempt to obtain products or services through fraudulent means

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms and Conditions have been breached or that the website is being used fraudulently or unlawfully.

3. Products and availability

We make every reasonable effort to ensure that product descriptions, images, prices and availability shown on our website are accurate.

However, there may occasionally be errors or information that has not yet been updated.

Product images are provided for illustration. While we aim to represent our products accurately, the appearance of colours and images may vary depending on your device or screen.

We reserve the right to:

• Correct errors or inaccuracies

• Update product information

• Change prices

• Change or discontinue products

• Limit quantities available for purchase

• Remove products from our website

If we discover an error that affects an order you have placed, we will contact you where appropriate and explain the options available to you.

Nothing in these Terms and Conditions affects your statutory consumer rights.

4. Prices

All prices displayed on our website are in pounds sterling (£).

Where applicable, prices include VAT at the rate required by law.

Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

5. Placing an order

When you place an order through our website, you are making an offer to purchase the products in your basket.

After placing an order, you will normally receive an email confirming that we have received your order.

This confirmation does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance of your order.

If we are unable to accept your order, we will contact you and refund any payment you have already made.

We may decline or cancel an order where, for example:

• A product is unavailable

• There is an obvious pricing or product description error

• We suspect fraudulent activity

• We are unable to obtain the product from our supplier

• There has been an error with payment

• We reasonably believe an order has been placed for resale where this conflicts with a stated purchase limit

If we cancel an order after payment has been taken, we will provide a full refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Payment information is processed securely by our payment providers. We do not normally have access to or store your full payment card details.

You must provide accurate and complete information when placing an order.

7. Delivery

We will provide delivery information and applicable delivery charges during the checkout process.

Delivery times are estimates unless we have specifically agreed a guaranteed delivery date with you.

If an order is delayed, please contact us and we will do our best to investigate the issue.

Once an order has been dispatched, responsibility for delivery will be handled in accordance with applicable consumer law.

If your order does not arrive, arrives damaged or contains the wrong item, please contact us as soon as possible.

8. Returns and refunds

Our Returns and Refunds Policy explains how returns, cancellations, refunds and exchanges are handled.

You can read our full policy here:

Returns and Refunds Policy

Nothing in our Returns and Refunds Policy affects your statutory rights under UK consumer law.

9. Your statutory consumer rights

We comply with applicable UK consumer protection legislation.

Products purchased from us must meet the requirements imposed by law, including being of satisfactory quality, fit for purpose and as described.

If a product is faulty, damaged, incorrect or otherwise does not meet the requirements of UK consumer law, you may have legal rights to a repair, replacement, price reduction or refund depending on the circumstances.

Your statutory rights are not affected by anything contained in these Terms and Conditions.

10. Account information

Some features of our website may allow you to create a customer account.

You are responsible for keeping your account information and login details secure and for ensuring that the information associated with your account is accurate.

If you believe that someone has accessed your account without your permission, please contact us as soon as possible.

We may suspend or restrict an account where we reasonably believe it has been compromised or is being used fraudulently or in breach of these Terms and Conditions.

11. Intellectual property

Unless otherwise stated, the content of this website belongs to A Novel Place Bookshop or is used by us with permission.

This includes, where applicable:

• Website text

• Original photographs

• Graphics

• Logos

• Branding

• Website design

• Original written content

You may access and use the website for your own personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify or commercially exploit our original website content without our written permission.

Book titles, author names, publisher information, cover artwork and other third-party intellectual property remain the property of their respective owners.

12. Reviews and customer content

If you submit a review, comment, photograph or other content to our website or provide it to us for potential publication, you confirm that:

• The content is your own or you have permission to use it

• It does not infringe another person's intellectual property rights

• It does not contain unlawful, threatening, abusive, defamatory or discriminatory material

• It does not contain malicious software

• It does not deliberately mislead other customers

By submitting content to us for publication, you give us permission to use, reproduce and display that content for the purposes of operating and promoting A Novel Place Bookshop, subject to applicable law.

We may remove or decline to publish content where we reasonably believe it breaches these Terms and Conditions or is otherwise inappropriate.

We are not responsible for opinions expressed by customers in reviews or other user-generated content.

13. Third-party services and links

Our website may use or link to services provided by third parties.

These may include payment providers, delivery services, audiobook providers, social media platforms, analytics services and other technology providers.

Third-party services operate under their own terms and privacy policies.

Where you use a third-party service through a link or integration on our website, you should review that provider's terms and privacy information.

We are not responsible for the content, availability or privacy practices of websites that we do not operate.

14. Audiobooks and digital content

Some products available through A Novel Place Bookshop may be digital content or services supplied by a third-party provider.

Digital products may be subject to additional terms imposed by the relevant provider.

Where digital content is supplied immediately after purchase, you may be asked to confirm that you agree to immediate supply and acknowledge the effect this may have on your statutory cancellation rights.

Any applicable statutory rights relating to digital content remain unaffected.

15. Personal information

Our Privacy Policy explains how we collect, use and protect personal information.

You can read our Privacy Policy here:

Privacy Policy

16. Website availability

We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be available or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

We may change, suspend or discontinue parts of the website where reasonably necessary.

17. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms and Conditions limits your statutory consumer rights.

18. Events outside our control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

This may include events such as:

• Natural disasters

• Fire or flooding

• Industrial disputes

• Significant disruption to postal or delivery services

• Power or telecommunications failures

• Cybersecurity incidents

• Government action

• War or civil unrest

• Other circumstances outside our reasonable control

Where such an event affects your order, we will keep you informed where reasonably possible.

19. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will always be published on this page.

The Last updated date at the top of these Terms and Conditions will indicate when they were most recently updated.

Changes will not affect rights that have already arisen before the updated Terms and Conditions take effect.

20. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory protections provided to you by the laws of the country in which you live where applicable.

21. Contact us

If you have any questions about these Terms and Conditions, please contact us:

A Novel Place Bookshop

25 Greenfields Avenue
Southampton
SO40 3LU
United Kingdom

Email: anovelplacebookshop@gmail.com

Telephone: 07803 310735